Hive Product News
We’re no longer selling Hive View cameras. Read on to find out why we’ve made this decision – and what it means if you’re currently using any of these products.
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart tech brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make homes more energy efficient and cheaper to run. So we’ve made the tough decision to discontinue our cameras and smart security products – and develop smart home tech that’ll get us closer to Net Zero.
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart tech brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make homes more energy efficient and cheaper to run. So we’ve made the tough decision to discontinue our cameras and smart security products – and develop smart home tech that’ll get us closer to Net Zero.
What if you’ve already got one of these products?
Although we’re no longer selling these products, we’ll continue to support them for some time, so they will still work with the Hive app.
You can get the full details in our FAQs below.
What if you’ve already got one of these products?
Although we’re no longer selling these products, we’ll continue to support them for some time, so they will still work with the Hive app.
You can get the full details in our FAQs below.
Hive View Indoor Camera
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security products – and develop more smart home tech that’ll get us closer to Net Zero.
What will happen to my Hive Video Playback subscription?
Your Hive Video Playback will continue to operate as normal going forward.
We’ll keep you updated if this changes.
Can I still use my products?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
How long will my Hive devices be supported for?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
What happens if I have an issue with my product?
Hive will continue to give support for issues or faulty devices in line with our terms & conditions until the last support date of 01/08/2025.
Can I get a replacement for a faulty product?
Hive will continue to provide replacements for faulty devices within the 12-month warranty period, or in conjunction with an extended warranty subscription. This will be in line with our terms & conditions until the last support date of 01/08/2025.
What will happen after the period of support?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
Is Hive continuing with its other devices?
Yes, the only products that are being discontinued are our smart security devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
What is Hive doing to minimise the environmental impact of the product shutdown?
At Hive we do everything possible to stop our materials ending up in landfill. The recycled parts of Hive devices will be re-used as follows:
the packaging will be shredded for RDF (refuse derived fuel)
any recovered materials such as copper granulates and shredded PCB boards are traded on to be refined further
To do this, we partner with Recycling Lives, a charity that supports the homeless, reduces reoffending and delivers food to support small charities and community groups.
How can I recycle my camera?
Your camera will still work until the three-year support period ends on 01/08/25. After this, you can take it to your local Household Waste Recycling Centre.
What’s next for Hive?
The Hive ecosystem of products and services is already capable of making today’s homes smarter, simpler and cheaper to run. We’re excited to take this even further – and to play a key role in helping our customers accelerate their own personal Net Zero journeys. That’s why we’ve decided to focus 100% on smart tech that helps customers lead more sustainable lives.
Hive View Outdoor Camera
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security products – and develop more smart home tech that’ll get us closer to Net Zero.
What will happen to my Hive Video Playback subscription?
Your Hive Video Playback will continue to operate as normal going forward.
We’ll keep you updated if this changes.
Can I still use my products?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
How long will my Hive devices be supported for?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
What happens if I have an issue with my product?
Hive will continue to give support for issues or faulty devices in line with our terms & conditions until the last support date of 01/08/2025.
Can I get a replacement for a faulty product?
Hive will continue to provide replacements for faulty devices within the 12-month warranty period, or in conjunction with an extended warranty subscription. This will be in line with our terms & conditions until the last support date of 01/08/2025.
What will happen after the period of support?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
Is Hive continuing with its other devices?
Yes, the only products that are being discontinued are our smart security devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
What is Hive doing to minimise the environmental impact of the product shutdown?
At Hive we do everything possible to stop our materials ending up in landfill. The recycled parts of Hive devices will be re-used as follows:
the packaging will be shredded for RDF (refuse derived fuel)
any recovered materials such as copper granulates and shredded PCB boards are traded on to be refined further
To do this, we partner with Recycling Lives, a charity that supports the homeless, reduces reoffending and delivers food to support small charities and community groups.
How can I recycle my camera?
Your camera will still work until the three-year support period ends on 01/08/25. After this, you can take it to your local Household Waste Recycling Centre.
What’s next for Hive?
The Hive ecosystem of products and services is already capable of making today’s homes smarter, simpler and cheaper to run. We’re excited to take this even further – and to play a key role in helping our customers accelerate their own personal Net Zero journeys. That’s why we’ve decided to focus 100% on smart tech that helps customers lead more sustainable lives.
Hub 360 Sound Detection
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security products – and develop more smart home tech that’ll get us closer to Net Zero.
What will happen to my Hub 360?
Your Hive Hub 360 will work as normal until 31/12/22 when the sound detection add on service will no longer operate. After that, your Hub 360 will retain its connectivity to all your Hive devices as normal and you can continue to enjoy all the key features of the Hub 360.
