How can we help you?
How do I get the Hive app on my smartphone?
You'll need an iPhone or iPad running an up to date operating system of iOS 11 or above. You can find out what operating system you're on here. As of app version 10.47, iOS 10 & below are no longer supported.
For Android you will need an operating system of 6.0 or above. To find out which Android OS is on your device:
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Open your device's settings
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Tap About Phone or About Device.
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Tap Android Version to display your version information.
Exclusions and exceptions:
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The Hive Android app is unsupported on Blackberry or Amazon Kindle/Fire devices, phablet devices and Android tablets.
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Hive is not supported on older Android devices that describe themselves as having "small" screens (typically 240x320 and smaller). If an Android phone does not meet this criteria then our app will not be available in the Google Play Store when accessed from that device.
You can also access most of your products and services via the online dashboard at my.hivehome.com. The minimum supported browser versions are:
- Microsoft Internet Explorer 10 (desktop & mobile)
- Mozilla Firefox 33
- Google Chrome 29 (37 for mobile)
- Apple Safari 7
