Hive Product News
We’re no longer selling Hive View cameras, Hive HomeShield or Hive Leak. Read on to find out why we’ve made this decision – and what it means if you’re currently using any of these products.
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart tech brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make homes more energy efficient and cheaper to run. So we’ve made the tough decision to discontinue our smart security and leak detection products – and develop smart home tech that’ll get us closer to Net Zero.
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart tech brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make homes more energy efficient and cheaper to run. So we’ve made the tough decision to discontinue our smart security and leak detection products – and develop smart home tech that’ll get us closer to Net Zero.
What if you’ve already got one of these products?
Although we’re no longer selling these products, we’ll continue to support them for some time, so they will still work with the Hive app.
You can get the full details in our FAQs below.
What if you’ve already got one of these products?
Although we’re no longer selling these products, we’ll continue to support them for some time, so they will still work with the Hive app.
You can get the full details in our FAQs below.
Hive View Indoor Camera
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make Britain’s homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security and leak detection products – and develop more smart home tech that’ll get us closer to Net Zero.
What will happen to my Hive Video Playback subscription?
Your Hive Video Playback will continue to operate as normal going forward.
We’ll keep you updated if this changes.
Can I still use my products?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
How long will my Hive devices be supported for?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
What happens if I have an issue with my product?
Hive will continue to give support for issues or faulty devices in line with our terms & conditions until the last support date of 01/08/2025.
Can I get a replacement for a faulty product?
Hive will continue to provide replacements for faulty devices within the 12-month warranty period, or in conjunction with an extended warranty subscription. This will be in line with our terms & conditions until the last support date of 01/08/2025.
What will happen after the period of support?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
Is Hive continuing with its other devices?
Yes, the only products that are being discontinued are our smart security and leak detection devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
What is Hive doing to minimise the environmental impact of the product shutdown?
At Hive we do everything possible to stop our materials ending up in landfill. The recycled parts of Hive devices will be re-used as follows:
the packaging will be shredded for RDF (refuse derived fuel)
any recovered materials such as copper granulates and shredded PCB boards are traded on to be refined further
To do this, we partner with Recycling Lives, a charity that supports the homeless, reduces reoffending and delivers food to support small charities and community groups.
How can I recycle my camera?
Your camera will still work until the three-year support period ends on 01/08/25. After this, you can take it to your local Household Waste Recycling Centre.
What’s next for Hive?
The Hive ecosystem of products and services is already capable of making today’s homes smarter, simpler and cheaper to run. We’re excited to take this even further – and to play a key role in helping our customers accelerate their own personal Net Zero journeys. That’s why we’ve decided to focus 100% on smart tech that helps customers lead more sustainable lives.
Hive View Outdoor Camera
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make Britain’s homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security and leak detection products – and develop more smart home tech that’ll get us closer to Net Zero.
What will happen to my Hive Video Playback subscription?
Your Hive Video Playback will continue to operate as normal going forward.
We’ll keep you updated if this changes.
Can I still use my products?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
How long will my Hive devices be supported for?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
What happens if I have an issue with my product?
Hive will continue to give support for issues or faulty devices in line with our terms & conditions until the last support date of 01/08/2025.
Can I get a replacement for a faulty product?
Hive will continue to provide replacements for faulty devices within the 12-month warranty period, or in conjunction with an extended warranty subscription. This will be in line with our terms & conditions until the last support date of 01/08/2025.
What will happen after the period of support?
Your Hive View camera will work as normal until the three-year support period ends on 01/08/2025. After this, the camera will no longer function.
Hive Video Playback subscriptions will last for a minimum of two years.
Is Hive continuing with its other devices?
Yes, the only products that are being discontinued are our smart security and leak detection devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
What is Hive doing to minimise the environmental impact of the product shutdown?
At Hive we do everything possible to stop our materials ending up in landfill. The recycled parts of Hive devices will be re-used as follows:
the packaging will be shredded for RDF (refuse derived fuel)
any recovered materials such as copper granulates and shredded PCB boards are traded on to be refined further
To do this, we partner with Recycling Lives, a charity that supports the homeless, reduces reoffending and delivers food to support small charities and community groups.
How can I recycle my camera?
Your camera will still work until the three-year support period ends on 01/08/25. After this, you can take it to your local Household Waste Recycling Centre.
What’s next for Hive?
The Hive ecosystem of products and services is already capable of making today’s homes smarter, simpler and cheaper to run. We’re excited to take this even further – and to play a key role in helping our customers accelerate their own personal Net Zero journeys. That’s why we’ve decided to focus 100% on smart tech that helps customers lead more sustainable lives.
Hive HomeShield
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make Britain’s homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security and leak detection products – and develop more smart home tech that’ll get us closer to Net Zero.
What will happen to my HomeShield subscription?
Your HomeShield Plus subscription will continue to operate as normal going forward.
We’ll keep you updated if this changes.
Can I still use my products?
Your HomeShield system will work as normal until the three-year support period ends on 01/08/2025. HomeShield Plus subscriptions will last for a minimum of two years.
How long will my Hive devices be supported for?
Your HomeShield system will work as normal until the three-year support period ends on 01/08/2025.
HomeShield Plus subscriptions will last for a minimum of two years.
What happens if I have an issue with my product?
Hive will continue to give support for issues or faulty devices in line with our terms & conditions until the last support date of 01/08/2025.
Can I get a replacement for a faulty product?
Hive will continue to provide replacements for faulty devices within the 12-month warranty period, or in conjunction with an extended warranty subscription. This will be in line with our terms & conditions until the last support date of 01/08/2025.
What will happen after the period of support?
Your HomeShield system will work as normal until the three-year support period ends on 01/08/2025.
HomeShield Plus subscriptions will last for a minimum of two years.
Is Hive continuing with its other devices?
Yes, the only products that are being discontinued are our smart security and leak detection devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
What is Hive doing to minimise the environmental impact of the product shutdown?
At Hive we do everything possible to stop our materials ending up in landfill. The recycled parts of Hive devices will be re-used as follows:
the packaging will be shredded for RDF (refuse derived fuel)
any recovered materials such as copper granulates and shredded PCB boards are traded on to be refined further
To do this, we partner with Recycling Lives, a charity that supports the homeless, reduces reoffending and delivers food to support small charities and community groups.
What’s next for Hive?
The Hive ecosystem of products and services is already capable of making today’s homes smarter, simpler and cheaper to run. We’re excited to take this even further – and to play a key role in helping our customers accelerate their own personal Net Zero journeys. That’s why we’ve decided to focus 100% on smart tech that helps customers lead more sustainable lives.
Why is Hive closing down HomeShield after a short product lifetime?
It was a tough decision to discontinue a service that many customers love. But as a smart tech brand in the middle of a climate crisis, we know our focus needs to change.
That’s the reason for discontinuing all our smart security and leak detection products – and focusing our future energies 100% on products and services that help customers make their homes more sustainable.
Leak Sensor
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make Britain’s homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security and leak detection products – and develop more smart home tech that’ll get us closer to Net Zero.
What will happen to my subscription?
Your leak detection service will operate as normal until Hive support ends on 01/09/23. After that you’ll no longer receive notifications of possible leaks. You also won’t be able to access your in-app water usage history graphs.
Can I still use my products?
If you’ve already installed your product, you’ll be able to use it until support ends on 01/09/23. If you haven’t installed it yet, you’ll still be able to onboard the sensor six months before the support ends.
How long will my Hive devices be supported for?
Your Hive device will be supported until 01/09/23.
What happens if I have an issue with my product?
Hive customer support will continue to help with any issues that occur until 01/09/2023.
Can I get a replacement for a faulty product?
In the unlikely event that you have a problem with one of your products, speak to us on the phone. If we can’t resolve the problem, you’ll be able to get a replacement up until 01/09/23. The usual terms and conditions will apply.
What will happen after the period of support?
Your leak detection service will operate as normal until Hive support ends on 01/09/23. After that you’ll no longer receive notifications of possible leaks. You also won’t be able to access your in-app water usage history graphs.
What happens with the security/upkeep of my product?
The leak device and platform will continue to be maintained until 01/09/23 to ensure it remains functional and secure.
Is Hive continuing with its other devices?
Yes, the only products that are being discontinued are our smart security and leak detection devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
What is Hive doing to minimise the environmental impact of the product shutdown?
At Hive we do everything possible to stop our materials ending up in landfill. The recycled parts of Hive devices will be re-used as follows:
the packaging will be shredded for RDF (refuse derived fuel)
any recovered materials such as copper granulates and shredded PCB boards are traded on to be refined further
To do this, we partner with Recycling Lives, a charity that supports the homeless, reduces reoffending and delivers food to support small charities and community groups.
What’s next for Hive?
The Hive ecosystem of products and services is already capable of making today’s homes smarter, simpler and cheaper to run. We’re excited to take this even further – and to play a key role in helping our customers accelerate their own personal Net Zero journeys. That’s why we’ve decided to focus 100% on smart tech that helps customers lead more sustainable lives.
Hive Camera
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make Britain’s homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security and leak detection products – and develop more smart home tech that’ll get us closer to Net Zero.
Can I still use my products?
Your Hive camera will work as normal until the 12-month support period ends on 01/08/2023. After that the camera will no longer function.
How long will my Hive devices be supported for?
Your Hive camera will work as normal until the 12-month support period ends on 01/08/2023. After that the camera will no longer function.
Can I get a replacement for a faulty product?
Hive hasn’t sold this camera since 11/11/2019. As such, the product will no longer be in warranty and isn’t eligible for a replacement.
What will happen after the period of support?
Your Hive camera will work as normal until the 12-month support period ends on 01/08/2023. After that the camera will no longer function.
How can I recycle my camera?
Your camera will still work until the one-year support period ends on 01/08/23. After this, you can take it to your local Household Waste Recycling Centre.
Is Hive continuing with its other devices?
Yes, the only products that are being discontinued are our smart security and leak detection devices, plus some older models of the Hive Hub. Apart from that, the Hive portfolio is unaffected and we’re planning to launch new products in the months and years to come.
Boiler IQ WiFi
Why is the trial closing?
Hive has taken a business decision to not move forward with this product – and to focus on other areas of innovation instead.
Is there anything else you can offer me?
Yes. Hive is closing this particular trial, but if you enjoyed the benefits of boiler monitoring, visit this page to learn more about Boiler IQ for selected Worcester Bosch boilers.
What will happen to the kit in my home?
The Boiler Monitoring kit will stay in your home. When we switch it off, the LED light on the device will turn off to show we’re no longer monitoring your boiler.
Nano 1 Hub
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make Britain’s homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security and leak detection products – and develop more smart home tech that’ll get us closer to Net Zero.
What will happen to my Nano 1 hub?
After we deactivate the hub on 01/08/2023, it will no longer connect to the Hive servers and so will stop talking to your other Hive devices. You won’t be able to control any of your devices through the app. Upgrading to the newer Nano 2 hub will allow you to reconnect your system and continue to enjoy the benefits of Hive.
As part of our shared commitment to environmental responsibility, we encourage you to consider recycling your Nano 1 hub. Once the support period concludes on 01/08/23, please take it to your local Household Waste Recycling Centre, where it can be properly disposed of.
What happens if I don't upgrade to a new hub?
You won’t be able to control any of your devices through the app. However, you’ll still be able to control your heating as you would with a standard wireless thermostat.
How long will the Nano 1 be supported for?
We’re providing 12 months of ongoing support for the Nano 1. This support will end on 01/08/2023.
How can I upgrade to the Nano 2 hub?
We’re offering 50% upgrades to the Nano 2 hub for all Nano 1 owners. You’ll be able to upgrade using the voucher code sent to you via email, simply add a nano 2 hub to your Hive sales basket and apply the voucher code at checkout. (If you have British Gas HomeCare cover, please contact us directly as we may be able to provide further discount.)
What are the benefits of the new Nano 2 hub?
The Nano 2 hub supports products and features that aren’t compatible with the Nano 1, including:
Hive Mini Thermostat
Hive Hard Wired Thermostat
Hive Multizone
Hive Radiator Valves
Hive Heating Plus
This list will increase over time as we develop new innovative and sustainable products.
What will I have to do when my new hub arrives?
Depending on routers, some yellow ports on some router models could be a WAN or 2.5gbps port which the hub doesn’t work with.
This user-friendly guide will walk you through the process of setting up your new hub and transferring settings/devices from your Nano 1 hub.
Setting up the Nano 2 Hub:
Unbox your Nano 2 hub and locate the supplied plug and ethernet cable.
Plug the Nano 2 hub into a power socket using the provided plug.
Connect the hub to your router by connecting one end of the ethernet cable to the hub and the other end to an available yellow port on your router.
Power on the Nano 2 hub and ensure it is properly connected to the internet.
Wait for the hub to complete its initial setup and establish a connection, which may take a few moments.
The hub will then begin a process of upgrading and may take approximately 20 minutes to complete.
Once the upgrade has completed your hub will stop flashing green and change a solid green to indicate that it is online.
Once your hub has changed to solid green, please follow the link here for steps to upgrade. Nano1 shutdown: Steps to upgrade
Hub 360 Sound Detection
Why has Hive made this decision?
It’s not easy saying goodbye to products our customers love. But as a smart technology brand in the middle of a climate crisis, we know our focus needs to change.
At Hive, we’ve got big plans to make Britain’s homes more energy efficient and cheaper to run.
So we’ve made the tough decision to discontinue our smart security and leak detection products – and develop more smart home tech that’ll get us closer to Net Zero.
What will happen to my Hub 360?
Your Hive Hub 360 will work as normal until 31/12/22 when the sound detection add on service will no longer operate. After that, your Hub 360 will retain its connectivity to all your Hive devices as normal and you can continue to enjoy all the key features of the Hub 360.
