Need help with something?
Visit our FAQs at support.hivehome.com or if you'd like to speak to us, use our menu below so that we can guide you to the right place.
1. Choose a subject
2. Choose a topic
Your options
Web chat is not available, please try again later
Great news, you can learn about Hive Thermostats, Radiator Valves and Heat Pumps here!
Heat Pumps
Something else?
Great news, you can learn about Hive Lights here!
Something else?
Great news, you can learn about Hive Sensors and Plugs here!
Something else?
Great news, you can learn about Hive EV Charging here!
Something else?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed
Great news, you can learn about Hive Solar & Battery here!
Call 0333 202 9614
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Great news, you can learn about the Hive App and Hub here!
Get help online
Great news, you can learn about Hive Leak Sensors and HomeSheild here!
Something else?
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Order updates
Our Solar & Battery products are installed by our partners Effective Home (England & Wales) and Forster Group (Scotland). For an update please contact them below:
Effective Home: 0333 003 0703
Forster Group: 01356 628560
Enquiry Updates
If you have submitted an enquiry via our website one of our partners should be in touch shortly. If you believe there has been an error please get in touch with us.
Call 0333 202 9614
Get in touch
Call 0333 202 1054
Mon - Fri: 9am - 5:45pm
Sat: 9am - 4:45pm
Sun: Closed
We offer standard delivery which takes 3-5 working days.
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Great News! You can now do this online through your account, which you can access via the link below:
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Great News! You can now do this online through your account, which you can access via the link below:
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
My Device is Offline:
Great news, you can fix this issue by using the support resources here!
I need help with my Battery Replacement:
Installing a replacement thermostat
Something Else?
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed
My device is offline:
Great news, you can fix this issue by using the support resources here!
I need help with my Battery Replacement:
Setting Up my Device:
Something else?
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Hub Offline
Great news, you can fix this issue by using the support resources here!
Something else?
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
My Device is Offline:
Something else?
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed
I want an update on my Solar Installation
Our Solar & Battery products are installed by our partners Effective Home (England & Wales) and Forster Group (Scotland). For an update please contact them below:
Effective Home: 0333 003 0703
Forster Group: 01356 628560
I want an update on my Solar Enquiry
If you have submitted an enquiry via our website one of our partners should be in touch shortly. If you believe there has been an error please get in touch with us: 0333 202 9614
Something else?
Something else?
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Something else?
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Fix an issue with your Heat Pumps
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Hive HomeShield
Great news, you can access Payment Support here!
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed
Great news, you can access Account Support here!
How do I change my account details?
What do I do if the account holder has passed away?
Get in touch below
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
How can I cancel Hive plus?
You can cancel your Hive Plus subscription via the My Subscriptions section. You will need your log in details. Select Hive Plus subscription and proceed with the self-serve cancellation process.
Need more help?
Chat support:
Mon-Fri: 9am-7pm
Sat: 9am-5pm | Sun: Closed
Feedback
Raise a complaint
Chat support:
Mon-Fri: 9am-5:45pm
Sat: 9am-4:45pm | Sun: Closed
Phone support:
Mon-Fri: 9am-7pm
Sat: 9am- 5pm | Sun: Closed
Support resources
