Welcome to the Hive Installer Club

Our brand new community built just for you. Get rewarded as a Hive trusted installer and unlock members-only benefits that make every job easier.

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Why join the Hive Installer Club?

Rewards for every installation, exclusive perks and all the latest tools in one place. Here’s what you’ll enjoy with Hive Installer Club.

Become a Hive expert

Unlock free training that’ll teach you all there is to know about Hive

Earn reward points

Rack up points with every thermostat installation and spend them on stuff you love

Access technical support

Our dedicated installation experts are always on hand to help with every job

Looking for installation guides?

We’ve got you covered. Find all our fitting instructions, product manuals and troubleshooting tips right here.

Get help

Make every installation simple and rewarding

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Step-by-step guides for every installation

Whether you’re installing our thermostats or our radiator valves, we’ll guide you through every step to help you get the job done right first time.

VIP support, whenever you need it

Need a hand with something? As a member of the Hive Installer Club, you’ll enjoy direct access to our priority support team – ready to help while you’re on the job.

Earn rewards for every thermostat installed

Every installation counts. Track each job and earn reward points to spend on exclusive goodies, giveaways, and more. Plus, earn £50 for each customer you refer to British Gas energy.

Help your customers save more with Hive

Discover how Hive eco-tech can help your customers cut costs and reduce their carbon footprint – and find out how you can be part of the change.

Meet our hero products

Discover the smart eco-tech your customers will love. From smart heating to solar panels, Hive products are designed to make homes more efficient, comfortable and connected.

Hive Thermostat

Control your heating and save money using its carefully calibrated dial – or the Hive app.

EO Mini Pro 3

Plug in to convenient home EV charging with the small-yet-mighty EO charger.

Hive Solar

Start generating, storing and selling your own renewable electricity with solar panels and a battery.

FAQs - 360i Rewards Portal

Will I need to create a separate account to access the 360i portal for claiming and managing rewards?

No. When you create your Hive Installer Club account, your details are automatically registered with the 360i portal. You’ll receive an email from the 360i team with a link to set your password (valid for 24 hours). If you miss this window, you can simply use the "Forgotten Password" option to create or reset your password.

Will I have separate login details for the 360i reward portal?

Your login email will be the same as the one used for your Hive Installer Club account. You’ll need to set a password the first time you log in to the 360i portal.

Will the 360i portal be accessible from the Hive Installer Club app?

Yes. You can access the portal by tapping the Rewards card on the Hive Installer Club app’s home screen. This will open the portal in your device’s default web browser.

Can I use any browser to access the 360i portal?

Yes. The portal supports all modern browsers—just ensure you’re using the latest version for the best experience.

Can I access the 360i portal without using the Hive Installer Club app?

Yes. You can log in directly via this link: rewards.hiveinstallerclub.com/users/login

What happens the first time I log in to the 360i reward portal?

You’ll be asked to accept the 360i terms and conditions. You may also need to update any missing personal information from your Hive Installer Club registration.

Can I update my personal information in the 360i reward portal?

Yes. You can edit your profile details and marketing preferences directly within the portal.

FAQs - Hardware & Hive+ referral reward

How will I be paid for each installation I complete using the Hive Installer Club app?

A reward is automatically generated for every installation completed through the Hive Installer Club app. Your reward balance will update immediately once the job is submitted.

How will I be paid for each Hive+ referral I send?

Rewards are issued for referrals that convert into Hive+ memberships. Your reward balance will update 14 days after the customer joins the membership.

I referred a customer for Hive+ but don’t see any referral reward in my account

Your reward will be generated once the customer accepts the quote and has been on the Hive+ membership plan for 14 days.

I’ve completed an installation but don’t see any reward in my account

Rewards for completed installations are automatically generated through the Hive Installer Club app. To ensure your reward is processed, make sure to press the “Submit Job” button on the Health Checker screen after installing the devices. This sends the job to the 360i reward portal and updates your balance.

FAQs - Energy Referrals

How does this offer work?

Within the new HIC app, you can send a link to your customers where they can view a range of energy offers. If a customer chooses to switch to one of these offers, you’ll receive a reward.

When will I receive my reward?

You’ll receive your reward 14 days after your customer successfully switches to their new energy tariff.

What will my reward be?

You’ll be able to choose between vouchers from various retailers or PayPal credit.

How will I receive my reward?

Your reward will be emailed to you 14 days after your customer completes their switch.

Where can I find information on the available offers?

Offer details are available within the app. Key information will also be included in the link you send to your customer, helping them make an informed decision.

BETA Launch Update

About our BETA launch

When it comes to your day-to-day job, we know you just want things to work the way they should, That’s why we’re rolling out the new Hive Installer Club app gradually, so we can make sure everything runs smoothly before unlocking more features.

Here’s what available now

Hive installer commissioning – a more streamlined and simplified process for installing our thermostats.
Help guides – quick access to how-tos, manuals and more when you need them.
Priority support – faster responses from our dedicated installation experts.
Energy referral rewards – earn £50 for every customer you successfully refer to British Gas energy.

Please note: Your dashboard won’t show your installation activity just yet. But don’t worry, we’re tracking everything behind the scenes to make sure you get all the rewards you’ve earned.

Here’s what coming soon

Hive+ referrals – bonus points for recommending our money-saving Hive+ membership.
Rewards dashboard – see everything you’ve earned in one place.
More ways to earn – unlock extra rewards to spend on whatever you like.

So what’s next?

We’ll be introducing more exciting features in the coming weeks and months. And as a Hive Installer Club member, you’ll continue to enjoy exclusive access to tools and rewards designed to help grow your business.

Stay tuned — this is just the beginning.

Download the Hive Installer Club app

Ready to make every job easier and more rewarding? Download the Hive Installer Club app and start earning your exclusive benefits today.

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