The Hive moving home guide
Stress-free smart home
While it can be incredibly exciting to make your mark in new surroundings, moving is also widely reported as being one of the most stressful life events. Investing in a smart home is meant to alleviate stress, so moving home with Hive or other smart home products shouldn’t create tension - particularly at an already tricky time. The good news is that you can seamlessly move home with Hive.
Moving home with Hive - what to leave
The receiver, thermostat, and signal booster if you have one, of your Hive Thermostat kit all form part of the heating system of the property you’re leaving, so you should leave these behind for the new occupier.
> Get a Hive Thermostat for your new home
Moving home with Hive - what to take
Your Hive Hub can now be left for the new owner if you wish. More information on how this can be done, please click here. You can also take your hub to your new property, where you can install it in your new premises, the choice is yours. If you’d like to continue using a Hive Thermostat, you’ll need to buy it for your new home if it’s not already installed there.
If you plan on taking the hub with you to your new property, then you should also take any other Hive smart products with you, such as sensors, plugs, light bulbs, security cameras and any other accessories.
> Buy extra lights, sensors or other Hive products for the new house
Moving home with Hive - where to put your Hub
If you’re moving with a Nano 2 Hub, once you have internet service you should be able to just plug it in and go. When it comes to finding a home for your Hive Hub in your new house, position it on a table or shelf near your broadband router, but at least 50cm away from it, in order for it to work at its best. Avoid placing it on the floor, in a cupboard or surrounded by too many other electrical items.
If you’re using Hive Hub 360, then place it somewhere centrally in your home to enable the best connection to your other Hive products. As it’s WiFi based, you’ll need to go through the ‘Change WiFi’ process in the app to set it up for your new home.
> Got any more questions? Let the Hive mind help by joining the Hive Community
Moving into a home with Hive
Whether or not you already use Hive products and services, you may find that there are some waiting for you in your new property. You will be able to control the heating and hot water manually using the thermostat on the wall, but if you want to control it remotely, you’ll need to link it with your account.
If the previous owners have left their Hub, you will need to create a Hive account if you haven’t done so already. This can be done via the app or using the following link. Register
Once you have created an account, please follow the guide here to get the hub unlinked from the previous owner and connected to your account. Hub Guide for Home Move
If you have moved into a home with Hive installed but the previous owner has taken the hub with them, please follow this link to purchase a new hub and learn more about managing your devices remotely from the Hive app.
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