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What to do if your Hive Thermostat has a 'No Signal' message on the display
These steps apply to our newer thermostat models as pictured.
If your thermostat is showing a 'No Signal' message, it means that it has lost connection to the receiver. You may also see your heating showing as 'offline' in the Hive app. To fix this, try the below steps:
Step 1
Press the tab on the base of the thermostat to remove it from the wall (or pull away from the back plate if you have either of the thermostats with the touch screen icons).
Step 2
Lift your thermostat off the hooks that hold it against the wall and take your thermostat to the receiver which you will find near to your boiler/hot water tank.
Step 3
Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver.
Step 4
Place the thermostat back on the wall. The thermostat should then display a 'Reconnecting' message.
Step 5
Once you see an inside temperature again, try to turn the heating on. Turn the dial clockwise to increase the target temperature (if you have the Hive Thermostat Mini, use the ^ icon to increase the target temperature)
Step 6
If the heating is on, you will see an “ON” message on the thermostat display (or on the Hive Thermostat Mini, a flame icon)
Step 7
When you can see that the 'status' and 'central heating' lights on the receiver have turned green, you’re done!
If your thermostat is still showing a 'No Signal' message, your heating devices should be manually reset and paired.
Hive Hint: Please be aware that this will reset any heating/hot water schedules that you currently have set up.
Check your Hive Hub is placed correctly by following the guide here. Restart the hub by switching it off at the wall socket and switching back on again. Give the hub 5-10 minutes to reboot and then go to the dashboard in the app and refresh the page. The 'offline' message should no longer be showing for heating. If the 'offline' message is still showing, please follow the below steps:
Step 1
Switch the boiler off at the isolation switch/fuse spur (this should be located near your Hive Receiver next to your boiler). All the lights on the receiver will then go out.
Step 2
Press and hold down the 'back arrow' button and the 'menu' button (‘back arrow’ icon and ‘menu’ icon if the newer touch screen version) on the thermostat at the same time (these are the bottom left and bottom middle buttons below the silver dial). Keep these buttons/icons held down together until the thermostat display says 'Welcome, searching'.
Step 3
Remove a battery from the thermostat.
Step 4
Switch the boiler back on at the isolation switch/fuse spur – the status light on the receiver should flash either pink or amber, then turn to a solid green colour. If the status light is flashing pink, follow step 5
Step 5
Hold the central heating button down on the receiver until the status light is flashing pink. Release the button and then hold it again until the status light is double flashing amber.
Step 6
In order to connect the receiver to the hub, you will need to put the hub into pairing mode. You can do this by selecting 'Install devices' within the Hive app menu. From there tap 'Add another device' and then 'Go', which will start the hubs search. Leave the hub searching until the receiver status light changes to a single flash of amber.
Step 7
Put the battery back in the thermostat, the thermostat should display the 'Welcome, searching' message again. When you see the word 'Search' disappear from the screen, the receiver status light will turn green. The thermostat will then take you through a welcome tour (or if you have the Hive Thermostat Mini, the screen will rest on the inside temperature screen)
Step 8
Wait 5 minutes and then go to the dashboard in the Hive app and refresh the page. The ‘offline’ message should no longer be showing for heating. Once you see an inside temperature display on your thermostat again, try to turn the heating on.
Step 9
If the heating turns on and you can see that the 'status' and 'central heating' lights on the receiver have turned green, you’re done!
If you're still not back up and running, chat to us at hivehome.com/contact-us.
If your thermostat is showing a 'No Signal' message, it means that it has lost connection to the receiver. You may also see your heating showing as 'offline' in the Hive app. To fix this, try the below steps:
Step 1
Press the tab on the base of the thermostat to remove it from the wall (or pull away from the back plate if you have either of the thermostats with the touch screen icons).
Step 2
Lift your thermostat off the hooks that hold it against the wall and take your thermostat to the receiver which you will find near to your boiler/hot water tank.
Step 3
Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver.
Step 4
Place the thermostat back on the wall. The thermostat should then display a 'Reconnecting' message.
Step 5
Once you see an inside temperature again, try to turn the heating on. Turn the dial clockwise to increase the target temperature (if you have the Hive Thermostat Mini, use the ^ icon to increase the target temperature)
Step 6
If the heating is on, you will see an “ON” message on the thermostat display (or on the Hive Thermostat Mini, a flame icon)
Step 7
When you can see that the 'status' and 'central heating' lights on the receiver have turned green, you’re done!
If your thermostat is still showing a 'No Signal' message, your heating devices should be manually reset and paired.
Hive Hint: Please be aware that this will reset any heating/hot water schedules that you currently have set up.
Check your Hive Hub is placed correctly by following the guide here. Restart the hub by switching it off at the wall socket and switching back on again. Give the hub 5-10 minutes to reboot and then go to the dashboard in the app and refresh the page. The 'offline' message should no longer be showing for heating. If the 'offline' message is still showing, please follow the below steps:
Step 1
Switch the boiler off at the isolation switch/fuse spur (this should be located near your Hive Receiver next to your boiler). All the lights on the receiver will then go out.
Step 2
Press and hold down the 'back arrow' button and the 'menu' button (‘back arrow’ icon and ‘menu’ icon if the newer touch screen version) on the thermostat at the same time (these are the bottom left and bottom middle buttons below the silver dial). Keep these buttons/icons held down together until the thermostat display says 'Welcome, searching'.
Step 3
Remove a battery from the thermostat.
Step 4
Switch the boiler back on at the isolation switch/fuse spur – the status light on the receiver should flash either pink or amber, then turn to a solid green colour. If the status light is flashing pink, follow step 5
Step 5
Hold the central heating button down on the receiver until the status light is flashing pink. Release the button and then hold it again until the status light is double flashing amber.
Step 6
In order to connect the receiver to the hub, you will need to put the hub into pairing mode. You can do this by selecting 'Install devices' within the Hive app menu. From there tap 'Add another device' and then 'Go', which will start the hubs search. Leave the hub searching until the receiver status light changes to a single flash of amber.
Step 7
Put the battery back in the thermostat, the thermostat should display the 'Welcome, searching' message again. When you see the word 'Search' disappear from the screen, the receiver status light will turn green. The thermostat will then take you through a welcome tour (or if you have the Hive Thermostat Mini, the screen will rest on the inside temperature screen)
Step 8
Wait 5 minutes and then go to the dashboard in the Hive app and refresh the page. The ‘offline’ message should no longer be showing for heating. Once you see an inside temperature display on your thermostat again, try to turn the heating on.
Step 9
If the heating turns on and you can see that the 'status' and 'central heating' lights on the receiver have turned green, you’re done!
If you're still not back up and running, chat to us at hivehome.com/contact-us.
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