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How do I use the Hive Active Plug to boost signal for my Hive Active Heating?
Hive Active Plugs are designed to effectively resolve any signal issues between your devices and the hub. By placing the plug between Hive devices, you can improve the signal and prevent them from dropping offline. This is particularly helpful if you have a large home or thick walls.
The Hive Active Plug is able to enhance device-to-device connectivity, particularly between heating devices.
If your plug is brand new, please set it up following these instructions here.
Now your plug is set up in the app, there are a few things you can do to improve its signal boosting capabilities.
Step One: Identify which devices are struggling to connect and place your plug in a power socket that is approximately equal distance between these devices.
Remember, your hub looks like this:
Your receiver looks like this:
And your thermostat looks like this:
If your thermostat and receiver are struggling to communicate with each other, the receiver’s status light will change from green (or blue if the receiver is in gravity-fed mode) to red. This indicates that the receiver has lost connection with the thermostat. In this scenario, please ensure that your plug is in a power socket that is approximately equal distance between your thermostat and receiver.
If your receiver and hub are struggling to communicate with each other, then your receiver will appear offline in the app. In this scenario, please ensure that your plug is in a power socket that is approximately equal distance between your receiver and hub.
If your thermostat and hub are struggling to communicate with each other, then your thermostat will appear offline in the app. In this scenario, please ensure that your plug is in a power socket that is approximately equal distance between your thermostat and hub.
Step Two: Make sure to leave the power socket switched on.
Now that you have chosen a power socket halfway between your devices that are struggling to connect, you will need to leave the switch turned on to ensure seamless communication. You can still turn your Hive Active Plug on and off in the app though.
The Hive Active Plug is able to enhance device-to-device connectivity, particularly between heating devices.
If your plug is brand new, please set it up following these instructions here.
Now your plug is set up in the app, there are a few things you can do to improve its signal boosting capabilities.
Step One: Identify which devices are struggling to connect and place your plug in a power socket that is approximately equal distance between these devices.
Remember, your hub looks like this:
Your receiver looks like this:
And your thermostat looks like this:
If your thermostat and receiver are struggling to communicate with each other, the receiver’s status light will change from green (or blue if the receiver is in gravity-fed mode) to red. This indicates that the receiver has lost connection with the thermostat. In this scenario, please ensure that your plug is in a power socket that is approximately equal distance between your thermostat and receiver.
If your receiver and hub are struggling to communicate with each other, then your receiver will appear offline in the app. In this scenario, please ensure that your plug is in a power socket that is approximately equal distance between your receiver and hub.
If your thermostat and hub are struggling to communicate with each other, then your thermostat will appear offline in the app. In this scenario, please ensure that your plug is in a power socket that is approximately equal distance between your thermostat and hub.
Step Two: Make sure to leave the power socket switched on.
Now that you have chosen a power socket halfway between your devices that are struggling to connect, you will need to leave the switch turned on to ensure seamless communication. You can still turn your Hive Active Plug on and off in the app though.
