How can we help you?
How do I reset my Hive View?
If you find Hive View is not working as it should you may need to reset it, resetting will restart your camera.
To reset a camera:
• Make sure the camera is switched on
• Find a paperclip or similar mechanism
• Press the reset button in the pin hole on the underside of the camera for c.3 seconds. Please note: do not hold it down for longer or this will initiate factory restore
• The camera will restart itself
If you’re still not up and running, please get in touch with us via the 'chat now' webchat option.
If you would like to give your camera to a friend or family member to use with their Hive online account it must first be removed from your Hive online account via 'Manage Devices' in the Hive app and then by factory restoring it, factory restoring will remove the Wi-Fi network and all your settings.
To factory restore a camera:
• Make sure the camera is switched on
• Find a paperclip or similar mechanism
• Press the reset button in the pin hole on the underside of the camera for c.7-8 seconds until you see the ring light double flash yellow twice
• The camera will reset and power itself back on
• The ring light will then begin single flashing blue - it is now in bluetooth pairing mode and ready to be re-installed.
The new owner should follow the install guide which they can download here.
To reset a camera:
• Make sure the camera is switched on
• Find a paperclip or similar mechanism
• Press the reset button in the pin hole on the underside of the camera for c.3 seconds. Please note: do not hold it down for longer or this will initiate factory restore
• The camera will restart itself
If you’re still not up and running, please get in touch with us via the 'chat now' webchat option.
If you would like to give your camera to a friend or family member to use with their Hive online account it must first be removed from your Hive online account via 'Manage Devices' in the Hive app and then by factory restoring it, factory restoring will remove the Wi-Fi network and all your settings.
To factory restore a camera:
• Make sure the camera is switched on
• Find a paperclip or similar mechanism
• Press the reset button in the pin hole on the underside of the camera for c.7-8 seconds until you see the ring light double flash yellow twice
• The camera will reset and power itself back on
• The ring light will then begin single flashing blue - it is now in bluetooth pairing mode and ready to be re-installed.
The new owner should follow the install guide which they can download here.
Featured Articles
- How can I update my Hive View or Hive View Outdoor firmware?
- How do I view my Hive View or Hive View Outdoor HD live stream?
- How do I zoom on Hive View or Hive View Outdoor?
- I haven't received an activity notification for my Hive View or Hive View Outdoor, what should I do?
- How will I receive activity notifications for my Hive View and Hive View Outdoor?
- How does the time zone work for Hive View and Hive View Outdoor?
- How do I turn the chimes off on my Hive View or Hive View Outdoor?
- How do I turn the lights off on my Hive View or Hive View Outdoor?
- How do I turn activity notifications on or off for Hive View or Hive View Outdoor?
- How do I remove Hive View or Hive View Outdoor from my Hive app?
- How can I change the format in which I receive activity notifications for my Hive View or Hive View Outdoor?
- How can I amend my detection settings for Hive View or Hive View Outdoor?
- I've received a system notification saying my Hive View or Hive View Outdoor is too hot, what should I do?
- The Wi-Fi in my home is slow after installing my Hive View or Hive View Outdoor?
- What do the different lights on my Hive View and Hive View Outdoor mean?
- Will my Hive View or Hive View Outdoor switch off if my broadband is turned off or stops working?
- I can’t find the Hive View or Hive View Outdoor file I downloaded
- Why am I not getting activity detected on my Hive View or Hive View Outdoor?
- Why didn't I receive an image of the person seen in my person activity notification?
- How do I reset my Hive View Outdoor?
- How do I set up Activity Zones?
- What are Activity Zones and what do they do?
- How do I turn my Hive View or Hive View Outdoor on/off?
- What is the Play A Sound feature?
- How do I use the Play A Sound feature?
- How does 'Grab and Go' battery mode work on Hive View?
- I've received a system notification saying my Hive View battery is low, what should I do?
- How do recordings on my Hive View and Hive View Outdoor work?
- Where are my Hive View and Hive View Outdoor recordings stored?
- How do I change the Wi-Fi router or network that my Hive View or Hive View Outdoor is connected to?
- How do I switch privacy mode on/off for Hive View and Hive View Outdoor?
- How do I download my Hive View or Hive View Outdoor recordings?
- How do I talk through my Hive View or Hive View Outdoor?
- The video recording for my Hive View or Hive View Outdoor is repeatedly interrupted or takes a long time to start up, what should I do?
- My Hive View is showing as offline in the Hive app, what should I do?
- What happens if I decide to cancel my Hive Video Playback Membership?
- An activity event wasn't detected by my Hive View or Hive View Outdoor, how do I resolve this?
- What can I do if my Hive View or Hive View Outdoor isn’t working?
