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I haven't received an activity notification for my Hive View or Hive View Outdoor, what should I do?
Firstly, check that your camera has monitoring switched on. You can change this using the shield icon under your viewing pane.
Next, check that notifications are enabled for your Hive View or Hive View Outdoor. You can do this by following these steps:
1. Head to your Hive app and log-in if needed using your username and password
2. Select the camera you wish to view from the dashboard
3. Select the “Settings” icon and go to the “Notifications” section
4. Check Notifications are toggled on. Note, you should also check if a schedule is set up for your notifications as your schedule may be in a time slot where notifications have been suspended
5. Select “Save” if needed
If you selected push only, check you have enabled permissions to receive push notifications from the Hive app in your phone's settings. See your phone manufacturer's instructions for information on how to do this.
To avoid sending too many notifications we have limited this to keep the information relevant. Every event will be captured in a recording. However, a notification will only be sent every 15 minutes for each event type (sound and motion/person).
If all of this is correct but your phone still fails to receive a notification you will still get this activity captured in a recording so you can check it from your Hive app.
Next, check that notifications are enabled for your Hive View or Hive View Outdoor. You can do this by following these steps:
1. Head to your Hive app and log-in if needed using your username and password
2. Select the camera you wish to view from the dashboard
3. Select the “Settings” icon and go to the “Notifications” section
4. Check Notifications are toggled on. Note, you should also check if a schedule is set up for your notifications as your schedule may be in a time slot where notifications have been suspended
5. Select “Save” if needed
If you selected push only, check you have enabled permissions to receive push notifications from the Hive app in your phone's settings. See your phone manufacturer's instructions for information on how to do this.
To avoid sending too many notifications we have limited this to keep the information relevant. Every event will be captured in a recording. However, a notification will only be sent every 15 minutes for each event type (sound and motion/person).
If all of this is correct but your phone still fails to receive a notification you will still get this activity captured in a recording so you can check it from your Hive app.
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